I had lunch at Fuego Mundo today; I ordered the yucca fries and chicken with Spanish rice and cucumber salad.
It was a busy lunch for the two waitresses bringing out orders and the woman clearing tables. As I was enjoying the delicious yucca, chicken, and rice, I observed the waitress who was ostensibly single-handedly taking orders, giving checks to respective diners, and distributing dine-in and take-out food. She moved with the smoothness and briskness of a summer breeze. I wonder how many miles she walks just between the dining area, the beverage counter, the registers, and the kitchen counter (which is visible to the customers).
As far as I could discern, the other diners were patient in their requests for checks, waters, being seated, and readying to give their orders. In the last ten minutes I was there, waiting for a to-go box, a bag and the check, I watched this woman handle the momentous demands of things that have to happen now.
In my line of work, even when I have ten emails I need to prioritize to read and answer whilst figuring out why an image isn’t appearing correctly on a web page and app as well as looking for a better image to upload for a different web site and app, the sense of urgency to complete these tasks isn’t so heavy that I can’t focus on what really needs to get done “now” vs. within thirty minutes or before the end of business hours.
This woman’s list of “do now” truly means do now. If that “now” becomes “in a couple of minutes,” most customers would probably understand. There’s probably a best practice of order of operations. For instance, seat new diners, get their drinks out, then check with diners who appear to be finished if they want desert or a box or just the check. Bring out drinks before orders that are ready? Deliver additional napkins, silverware, straws, or dipping sauces before you take the food orders of the table you know have been ready for the time it took you to seat another party and take their drink orders?
What other jobs or industries consist of a similar air of do now? Combat soldiers, paramedics, firefighters, airplane pilots, surgeons, school principals, receptionists, bank tellers, plumbers, electricians, hosts of live TV shows, what else?
What’s the worst that would happen in your profession if you didn’t do something “now” or you focused on the “wrong” sequence of things?
Would an athlete participating in a televised game feel any differently than an athlete in a non-televised competition in the matter of “do it now?” Or, do the rules of the game mitigate legitimate, adrenaline-inducing urges to score already.